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By placing an order with Empire Flooring Group you agree to the following Terms and Conditions:


1. Order Process


1.1 All orders that you place with Empire Flooring Ltd will be subject to acceptance in accordance with these Terms and Conditions.


1.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. Once we have received your order we will check the necessary information such as stock levels and pricing, we will then contact you to arrange a suitable date for delivery.


1.3 Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.


2. Delivery


2.1  Our ‘Free Delivery’ service is for customers with mainland UK addresses that are not located in Grampian or Highland areas. Orders made for delivery to Highland or Grampian areas will be required to pay an additional surcharge. We can deliver to the Channel Islands, Isle of Man, Orkney, Shetland, Scottish Islands, Northern Ireland or the Republic of Ireland but a delivery surcharge will be required for these areas. All goods must be signed for by an adult aged 18 years or over upon delivery.


2.2 Delivery charges and estimated timescales are specified in the Delivery Information section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver the products within the estimated timescales.


2.3 Risk of loss and damage of products passes to you on the date when the products are delivered or the date that the first delivery is attempted by us.


2.4 Delivery is to the nearest kerbside of your address. Some drivers are happy to take items to your front door or into the property upon request, but this is at their discretion and we cannot guarantee that they will do this. We cannot be held liable if any damage occurs as a result of items being taken into the property.


2.5 Please note that Empire Flooring Ltd strongly advises that you do not book your fitter or landscaper until you have received and checked your order. As we are not liable for any installation costs or lost wages.


3. Payment


3.1 We take payment from your card or PayPal account at the time that we receive your order, once we have checked your order value, card/ PayPal details, and the stock availability. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk


3.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, and that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


3.3 The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


3.4 Payment can be made by PayPal or debit/ credit cards.


3.5 Ownership to any products you order with Empire Flooring Ltd shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.


3.6 All prices are shown in £ sterling and include VAT (where applicable) at the current rates and include the standard delivery charges, unless expressly stated otherwise.

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